FAQ · 10 questions
978-595-2123Questions, answered
The things people ask us most. If yours isn't here, call — we'd rather tell you straight than have you guess.
Frequently asked questions
What do I need to rent a car?
A valid driver's license in your name, a credit or debit card in the same name, and proof of your own auto insurance. You can send a photo of the license and the policy with your request, so there's less to dig for at pickup. Drivers have to be 21 or older, and any additional driver needs all of the same.
Is there a security deposit?
Yes, a refundable deposit is held at pickup. The amount depends on the vehicle. Contact us for details.
Do I need my own insurance?
Yes. You rent on your own auto policy — we don't sell coverage here — and we ask to see proof of it at pickup. A photo of the insurance card or the declarations page is enough, and you can attach it to your request to save a step at the counter. If you're visiting and don't have a US auto policy, call us before you send a request: we'll tell you straight whether it works for your trip.
Is there a mileage limit?
That depends on the car and how long you keep it. Tell us roughly how far you're driving when you send the request and we'll settle it on the call — before anything is signed.
What is the fuel policy?
Bring it back with the same amount of fuel it had when you picked it up. The level goes on the paperwork when you take the car, so there's nothing to argue about at return.
How fast do you call back?
Within the hour during office hours. Send the request, leave a number, and someone here calls you to confirm the car, the price and the pickup time. If you need a car in the next couple of hours, skip the form and call 978-595-2123 — that's always faster than anything we can promise in writing.
Is the price I see the price I pay?
The estimate you see already has Massachusetts sales tax in it — it isn't added at the end. What can still change it: the days you actually keep the car, any extras you ask for, and the deposit, which is a separate hold and not part of the rental price. We go over the whole number with you on the call before anything is signed.
How do I pay?
We accept major credit and debit cards.
How do I make a reservation?
Send the request from this site — the dates, the car you want, where you're picking it up — or call 978-595-2123. The form doesn't book the car: it puts your request in front of our team. We check what's actually free for those dates and call you back to settle the car, the price and the pickup time.
What is the cancellation policy?
Contact us as early as possible. See your rental agreement for details.
Still not sure?
Ask us directly. Every request is read by a person here, and we answer the phone during business hours — and after them, when we've arranged it.